Table of contents (6）
011. Blot dry first, do not rub
Use a clean white towel or paper towel to press gently from the outside in to absorb surface liquid. Scrubbing hard will only spread the stain and push it deep into the fibers.
022. Remove solids
Use a spoon or card to gently scrape off the solid part, avoiding pressing it into the carpet.
033. Use cold water
Most stains should be treated with a small amount of cold water first. Hot water may cause protein stains (such as blood, milk, egg) to coagulate.
044. Test in an inconspicuous area first
If a cleaning agent is needed, choose a neutral formula and test in a corner first to see if it fades. Never use bleach.
055. Contact professional ASAP
- Wool, silk carpet
- Stain area is large or has seeped into the bottom layer
- Pet urine stains are smelly
- Water ring marks appear after handling
FAQ
After spilling a drink, should I wipe it or blot it dry first?
First, use a clean white towel or paper towel to gently press from the outside in to absorb surface liquid. Do not rub vigorously back and forth to avoid spreading the stain or pushing it deeper into the fibers. If there are solids, gently remove them with a spoon or card.
Can I use hot water to treat stains?
It is not advisable to use hot water before judging the stain, especially for protein stains like blood, milk, and egg; heat might make them harder to remove. General emergency treatment only uses a small amount of cold water, avoiding soaking the carpet. Wool, silk, or uncertain materials should be assessed by a professional first.
Can I use bleach or pour cleaning detergent directly?
Do not use bleach. If a cleaning agent is needed, choose a neutral formula suitable for the material, and test it in an inconspicuous area first to see if it fades. Do not treat large areas directly without testing.
Can pet urine stains and odors be removed?
First, assess whether the urine has seeped into the carpet backing, adhesive, or the floor underneath. Cleaning may improve stains and odors, but only treating the surface may not eliminate deep-seated urine odors and cannot guarantee complete removal. Fresh urine can be gently pressed with a clean white towel to absorb it first; avoid scrubbing hard, soaking the entire carpet, or covering the odor with perfume. Provide us with photos and the situation as soon as possible for assessment.
Under what circumstances should I stop handling it myself and contact a professional?
For wool or silk carpets, large stained areas, stains that have penetrated to the base, pet urine with odors, or water rings that appear after treatment, you should provide photos and a situation assessment first. We cannot guarantee that all stains can be completely removed; old pigments or discolored fibers may have treatment limitations.
