Terms of service

1. Applicable scope

These terms and conditions apply to the website usage, service inquiries, quotations, and cleaning arrangements of One Plus One Cleaning (hereinafter referred to as "we"). Services include cleaning for home and office carpets, wool and silk rugs, sofas, mattresses, curtains, as well as wooden floor waxing. The scope, price, time, and payment method for individual orders are subject to the quotation, WhatsApp, or email records confirmed by both parties before the appointment; browsing the website or sending an inquiry does not constitute an accepted appointment.

2. Booking and information provided by the customer

The person booking should have the authorization to arrange services for the relevant items and premises, and provide accurate contact information, service address, dimensions, quantity, material labels, stain conditions, and available working times. If booking on behalf of an owner, tenant, or company, please obtain appropriate authorization first. Booking dates, arrival time slots, and scope of work must be confirmed by both parties; do not consider it finalized based solely on a message sent by one side.

3. Price, Scope of Work and Additional Items

Website prices are listed in HKD, calculated based on units such as per foot, per piece, or per set on the price list; 'from' indicates starting prices. Items such as wool, silk carpets, and wooden floor waxing must be assessed based on photos and actual conditions. Special materials, severe stains, moving furniture, extra processing, or other work not included should be priced and agreed upon before work starts. When on-site conditions differ from original information, the scope and fees should be confirmed before proceeding with additional work.

4. Payment, deposit, and receipts

Payment methods, payment times, and whether a deposit is required should be clearly stated during booking and confirmed by both parties. These terms do not include any undisclosed fixed deposits, minimum consumption, or surcharges. Please pay according to the confirmed payment instructions and retain quotations, payments, and receipt records; if you receive different collection information from the original, you should first verify it using the contact methods listed on this website.

5. Rescheduling, cancellations, and refunds

For rescheduling or cancellation, please notify us as soon as possible via phone, WhatsApp, or email. Any cancellation fees, deposit handling, or special refund conditions must be clearly disclosed and confirmed before booking and do not automatically arise from these terms. For payments already made, handling should be based on confirmed arrangements, actual services provided, and applicable laws; if we fail to fulfill confirmed services, we will contact you to negotiate rescheduling or appropriate refund arrangements and fulfill legally obligated responsibilities.

6. On-site preparation and site safety

Please provide access arrangements, reasonable working space, and applicable water, electricity, and ventilation conditions according to agreed work needs, and notify us in advance of any parking, security, staircase, or transport restrictions. Please move valuable items, fragile objects, and unrelated private data, and properly settle children and pets. Whether large furniture needs to or can be moved should be confirmed beforehand. If there is electricity leakage, structural danger, or other unsafe conditions on site, work should be suspended and safe handling methods negotiated first.

7. Material inspection and cleaning limitations

Before cleaning, you should check for material, cleaning labels, colorfastness, existing damage, fading, adhesive layers, and dampness, and perform a local test first when necessary. Please proactively inform about any previously used cleaners, repairs, and known damage. Handling methods and expected limitations will be explained according to the situation; if the material is not suitable for the intended method, other arrangements should be discussed first, and construction should not continue without confirming the risks.

8. Cleaning results and drying arrangements

Stain age, dyeing, wear, material aging, backing moisture, and deep-seated odors may all affect results; cleaning is not a restoration project and cannot guarantee that all stains, odors, yellowing, or original damage will completely disappear. Drying time depends on materials, water content, weather, and ventilation; it is not guaranteed to be dry immediately after washing. After completion, please ventilate according to instructions and wait until the items are fully dry before use; avoid wet sitting, covering, or placing furniture directly on damp surfaces.

9. Inspection, service follow-up, and liability

Upon service completion, please check the agreed scope of treatment and the condition of items with the service staff. If you have any doubts or suspect damage, please contact us as soon as possible and keep photos, receipts, and related records so both parties can find the cause and discuss appropriate remedies. Liability is judged based on specific facts, mutual agreements, and applicable laws; these terms do not exclude or limit liability that cannot be excluded by law, nor do they affect rights clients enjoy by law.

10. Photos, reviews, and personal data

Photos and information provided by clients should only be used within the scope of quoting, service scheduling, work records, and reasonable follow-up; use for identifiable public promotion requires separate authorization. Submitting photos or reviews does not mean ownership is transferred to us. Requests for the use, access, and correction of personal data are handled according to this website's privacy policy and applicable laws.

11. Website content and fair use

The cleaning knowledge and guides on this website are general information and cannot replace professional assessment for specific materials. Rights to brand logos, text, and images belong to us or the relevant rights holders; unauthorized use for imitation, misleading promotion, or other infringing purposes is prohibited. Please do not submit fake inquiries, maliciously interfere with the website, or use this website for illegal purposes. Website and external links may be temporarily unavailable due to maintenance or third-party factors.

12. Applicable law, revisions, and contact

These terms are based on the laws of the Hong Kong Special Administrative Region; disputes should be negotiated via enquiry@opoexpert.com.hk or by contacting us by phone on this website. If unresolved, they will be handled according to applicable laws and adjudicated by a court with competent jurisdiction. Revisions will update the date on this page; the scope and price of confirmed orders will not be unilaterally changed simply because website text is modified later. New conditions involving individual orders should be separately agreed upon by both parties.

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