PRIVACY
Privacy policy
1. Scope of application and contact methods
This policy explains how One Plus One Cleaning (hereinafter 'we') handles personal data related to this website, inquiries, quotes, and cleaning services, based on the Hong Kong 'Personal Data (Privacy) Ordinance' (Cap. 486) and applicable laws. Privacy matters can be emailed to enquiry@opoexpert.com.hk or contacted via the contact information at the end of the page.
2. What information is collected
This website currently does not offer member registration, online payment, or inquiry forms. When you contact us via phone, WhatsApp, or email, we will receive your name, phone number, email, service address, booking information, item photos, dimensions, materials, and stain descriptions, as well as transaction records related to quotes, services, and payments. Please provide only the data needed to handle the inquiry, and try to avoid capturing faces, identity documents, or other unrelated private information when taking photos.
3. Purpose of collection and if mandatory
We use data as needed to respond to inquiries, assess cleaning methods, provide quotes, arrange on-site visits and contact service staff, process payment records, after-sales follow-up, complaints, and fulfill legal obligations. Providing information is voluntary, but if contact information, address, dimensions, or other necessary data are missing, we may not be able to complete quotes or arrange services. Data should not be used for new purposes unrelated to the original intent unless required consent is obtained or the law permits.
4. To whom to disclose
Information should only be provided to authorized personnel responsible for inquiries, scheduling, cleaning, administration, and after-sales work, and service providers offering technical, communication, or professional support for the above purposes. Where required by law, it may also be disclosed to regulatory bodies, law enforcement agencies, or legal advisors. We do not sell client personal data; external disclosure is limited to information necessary to achieve the relevant purpose.
5. Communications, storage, and third-party services
WhatsApp (Meta): After you press the WhatsApp button, messages, contact information, and photos will be processed by WhatsApp. Email provider: Handles the emails and attachments between you and us; the specific provider is yet to be confirmed. Replit: The current hosting platform used by this website, website connections and technical requests will be processed through its system. Google Fonts: When loading website fonts, the browser will send a request to Google. Google Maps: After pressing the map link, you will leave this website and relevant usage data will be processed by Google. Each platform has its own privacy policy; other suppliers that may process customer data and the actual storage arrangements still need to be verified and supplemented by the operator.
6. Browsing Data and Cookies
Website hosting and network systems may process technical data such as IP address, browser type, request time, and accessed pages for normal operation, security, and troubleshooting. Currently, the website function is not connected to advertising pixels or website analysis tracking tools, and does not require creating a login account. Third-party communication and map websites may use their own cookies; their arrangements are not controlled by this website. If analysis, advertising, or other non-essential tracking functions are added in the future, this policy should be updated first and required consent should be obtained in accordance with applicable laws.
7. Storage, security, and retention period
Personal data should only be retained for the period necessary to complete the purpose of collection, follow up on services, handle disputes, or fulfill applicable laws and record responsibilities, after which it should be securely deleted or anonymized. Personnel and suppliers handling data should restrict access according to their duties and take security measures commensurate with the sensitivity of the data. Network transmission cannot guarantee absolute security; please do not send payment passwords or identity card copies through general communication channels. Some third-party suppliers may process or store data outside of Hong Kong; relevant locations and safeguard arrangements need to be further confirmed.
8. Promotional messages and public reviews
If it is intended to use personal data for direct marketing, the type of data, categories of promotional services, and response methods should first be informed according to applicable laws, and necessary consent obtained. Simply browsing the website, inquiring, or accepting cleaning services does not mean you agree to receive promotional messages. You can request to stop direct marketing at any time. Before publicly displaying client names, reviews, or identifiable service photos, appropriate authorization should be obtained; if you have questions about displayed content, you can contact us to verify, correct, or handle removal requests.
9. Access, Correction and Other Data Requests
You can email enquiry@opoexpert.com.hk to request access to or correction of the personal data we hold, or to request to stop promotion, delete, and restrict the use of your data. We may need reasonable information to verify your identity and will process it in accordance with applicable laws and statutory time limits; if we are legally entitled to charge for directly related access costs, we will explain this to you beforehand. Deletion requests must take into account legal retention responsibilities and unresolved services or disputes, and not all data can be deleted immediately. If you have any questions about the processing method, you can inquire or complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong.
10. Minors and policy updates
Cleaning service inquiries and bookings are not aimed at children; please have information provided by persons with the necessary authorization. If it is discovered that unnecessary information about a minor has been received, we should contact their parent or guardian and handle it as appropriate. We will indicate the revision date on this page; if there are major changes to data use or handling methods, appropriate notice should be given, and consent re-obtained when required by law. The draft of this page is subject to actual operation and third-party supplier data verification before being officially adopted.
For inquiries, please contact: