Table of contents (5）
01Information provided when booking
- Approximate carpet dimensions (length x width) and quantity
- Material (if known) or wash label photo
- Main stain locations and time of formation
- District, floor, and if there is an elevator
- Does the building require advance registration or application?
02One day before cleaning
- Clear toys, small furniture, and electrical wires off the carpet
- Note locations of stains needing special treatment
- Reserve enough space for the technician to place equipment
- If you have pets, arrange for them to stay in another room temporarily
03Cleaning day
After the technician arrives, they will inspect and confirm the cleaning scope and expected results with you. If you have any questions, you can raise them on the spot. After completion, the technician will explain drying arrangements.
04Why do I need to explain stains beforehand?
Different stains require different pre-treatments. For example, red wine and coffee are pigment-based, while blood and milk are protein-based. If you use hot water to treat protein stains first, it may actually make them more permanent.
FAQ
Do I need to move furniture before cleaning?
Please clear away clutter, electrical wires, and small, easily movable items on the carpet first. Sofas, cabinets, or large office furniture will affect the washable range; please send site photos in advance to confirm items that need to be moved and arrangements. Do not try to move overly heavy or fragile furniture yourself.
Do I need to provide water and electricity for on-site cleaning?
When booking, please inform us if there are usable water sources and sockets on-site, as well as building restrictions on water and electricity usage. We will confirm the necessary coordination based on equipment and cleaning range; if the venue does not have water/electricity or water access is far away, please state this beforehand to confirm if it is suitable for construction.
I don't know the carpet material, what can I provide when booking?
You can provide a full view of the carpet, close-up photos, approximate length/width, and quantity; if there is a wash label, please take a photo of it as well. Also, please explain the location of the stain and when it formed. The technician will inspect upon arrival before confirming the cleaning scope and expected results with you.
What should I pay attention to if there are children or pets at home?
Please let us know in advance; the technician will explain the cleaning agents used and arrangements during the drying period. It is recommended that children and pets stay in other rooms during cleaning.
The building requires construction registration, what should I confirm in advance?
Please confirm in advance with the management office if registration or application is required, and inform us of the location, floor, presence of an elevator, and building construction restrictions when booking. If there are designated construction periods or water and electricity usage restrictions, please state them as well for easy pre-arrangement.
