Service charges
Quote by photo
First, verify the silk carpet material, dye condition, and care requirements. Back-side carpet cleaning is an optional service with extra charges; please specify if the back needs cleaning when booking.
Full price listSuitable to handle
- Pure silk hand-woven carpet
- Silk wool blend carpet
- Rayon / Viscose fiber carpet
- Tapestries and collectibles
Suitability still needs to be confirmed according to the actual object, material, and site conditions; if in doubt, you can send photos to inquire first.
Preparation before quote
- 1
Identify real silk vs faux silk
Provide labels, material information from time of purchase, and close-ups of fibers; the processing risks of silk, rayon, and blends differ, and you should not judge them yourself based on appearance alone.
- 2
Photograph dyes and existing marks
Provide full view, dimensions, back, and close-ups of water stains or discoloration; specify previous cleaning treatments; back cleaning requires a separate request and quotation.
- 3
Explain display and access arrangements
Provide full address, placement location, and photos of surrounding furniture. If there are tapestries, collectibles, or items for display, please specify care requirements in advance.
Cleaning steps
- 1
Vacuum and fluff
First vacuum dry dust and debris on the carpet, and brush/loosen carpet fibers.
- 2
Stain detection
Check the stain location and condition to identify the areas requiring spot treatment.
- 3
Local gentle brushing
Use neutral carpet cleaner, combined with a soft brush to treat stain spots, adjust intensity according to material.
- 4
Spray extraction cleaning
Use Kärcher spray-extraction cleaning machines to clean carpets suitable for wet cleaning, while extracting sewage at the same time.
- 5
Backing cleaning (extra charge if needed)
If you need to clean the back, confirm the arrangement and additional fees first, then flip the carpet to repeat the cleaning steps; it is not included in every service.
- 6
Extract sewage
Use wet/dry vacuum cleaner to suck up sewage and excess water; drying time is still required after cleaning.
Drying and usage precautions
Water and drying methods for silk and rayon must be assessed according to material. Do not wipe wet, scrub vigorously, or heat-dry yourself; when to resume use or display after cleaning is confirmed based on on-site inspection and dryness.
- Please provide photos for valuable or collectible carpets in advance
- Some rayon materials are not suitable for wet washing, separate suggestions will be made
- We do not promise that all stains can be completely removed
- Carpet back cleaning is an optional item, requires separate fees; please state the need for back handling when booking.
Central and Western・Understand before booking
Central and WesternEntry preparation and district conditions
For silk, silk-wool blend, or rayon carpets in the district, provide labels and close-ups first; if there is furniture around the placement or moving via stairs is required, please explain to facilitate assessment of handling and access arrangements.
- 1
Confirm equipment access routes first
Please specify loading/unloading location, lift, and unit entrance during booking; if passing through stairs, slopes, or needing to carry equipment manually, please provide photos and discuss arrangements first.
- 2
Home and office venues arranged separately
For residential, please confirm cleanable scope and activity space during drying; for office venues in Central, Admiralty, etc., please inquire with the management office about registration, cargo lift, and timing requirements.
- 3
Reserve space around objects
First, put away small items and fragile goods in the cleaning area, and photograph the placement of large furniture. Whether furniture needs to be moved and how to arrange it should be confirmed during booking; do not assume that all moving is included.
- 4
Arrange for drying and reuse
Specify available ventilation conditions and preferred time for reuse; for homes, reserve space for activities or sleeping; for office venues, discuss traffic and zoning methods first.
FAQ
Which areas in Central and Western District can make inquiries?
You can inquire about Central, Sheung Wan, Admiralty, Sai Ying Pun, Kennedy Town, Mid-Levels, and The Peak. Please provide full address, floor, and item details; confirm on-site arrangements when booking. Properties not listed in the directory can also be inquired.
How to confirm silk carpet cleaning charges in Central and Western District?
Quote based on photos. First, verify silk carpet material, dye condition, and care requirements. Back-side carpet cleaning is an optional service with extra charges; please specify if the back needs cleaning when booking. Please provide address and access requirements; actual service scope and quotes will be confirmed upon booking.
How to distinguish silk from rayon?
Not easy to judge by appearance alone, technicians will make preliminary judgments based on feel, luster, and fiber reaction.
Can I only clean a local area?
Silk carpet spot treatment has a chance of water stain rings, needing evaluation based on the situation.
What is the difference in booking information for residential, industrial, or commercial buildings?
When booking, please specify the loading/unloading location, elevator, and unit entrance. If the path involves stairs, slopes, or requires manual transport of equipment, please provide photos to discuss arrangements first. Whether the service is suitable still depends on actual items, materials, and on-site conditions.